Frequently Asked Questions

What batteries should be used for the digital locks?

Normally 4 AA size batteries are used for the locks.

How will I know if the batteries are 'low batt'?

There will be a LED indicator shown on the screen of the lock indicating low battery.

What if I forget to change the batteries and the power is totally flat?

1) Inside the house - manual over-ride knob to unlock the door. 

2) Outside of the house, use a 9V battery and place it to the pinout at the lock to charge it temporarily to activate the lock so you can key in your pin number to enter the house.

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What happens if I lose 1 of the card for my digital lock?

If you lose 1 of them, you will need to take the remaining cards and re-program it with your lock, the lost card which is not newly programmed will be in-effective. 

Can I unlock gate and door lock with just 1 card?

Yes, it is possible. 

How long is the warranty period?

The warranty period is 2 years against manufacturer's defect.

There is also 24/7 emergency support.