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Smart Digital Lock
Smart Digital Lock

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Frequently Asked Questions

I lost the manual, where can I download it?

 

Please click this link for download of A12 bundle to link the product to your app via wifi.

What batteries should be used for the digital locks?

 

There are 2 types. The locks either use AA batteries or it comes with rechargeable lithium batteries. 

 

How will I know if the batteries are 'low batt'?

 

There will be a LED indicator shown on the screen of the lock indicating low battery.

 

What if I forget to change the batteries and the power is totally flat?

 

1) Inside the house - manual over-ride knob to unlock the door. 

2) Most of the smart locks can be powered up by a micro USB or USB-C cable with power bank. You can key in your pin or fingerprint after powering up the lock. 

What happens if I lose 1 of the card for my digital lock?

 

If you lose 1 of the card, you are able to delete the cards via the lock panel or with the smart app control. 

 

Can I unlock gate and door lock with just 1 card?

 

Yes, it is possible. 

 

How long is the warranty period?

 

There is a 1 year warranty against the product. There is a 1 year onsite warranty when installed by Smart Home.