Frequently Asked Questions

What batteries should be used for the digital locks?

There are 2 types. The locks either use AA batteries or it comes with rechargeable lithium batteries. 

How will I know if the batteries are 'low batt'?

There will be a LED indicator shown on the screen of the lock indicating low battery.

What if I forget to change the batteries and the power is totally flat?

1) Inside the house - manual over-ride knob to unlock the door. 

2) Most of the smart locks can be powered up by a micro USB or USB-C cable with power bank. You can key in your pin or fingerprint after powering up the lock. 

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What happens if I lose 1 of the card for my digital lock?

If you lose 1 of the card, you are able to delete the cards via the lock panel or with the smart app control. 

Can I unlock gate and door lock with just 1 card?

Yes, it is possible. 

How long is the warranty period?

There is a 1 year warranty against the product. There is a 1 year onsite warranty when installed by Smart Home.