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Anchor 2

Keyless Solution

No more keys

Mailbox letterbox digital lock

Product Feature:

  • Digital lock designed for mailbox

  • Personal pin code

  • Clean and sleek design

  • No hassle of forgetting keys

  • Touch panel lock

  • Superior advanced locking mechanism

  • Set between 4 - 15 digits for the password

  • ISO9001:2008 product quality management system

  • Product certification from TUV, CE, SGS, FCC, ROHS, PSE

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Patented in;

DPMA - German Patent and Trade Mark

CTO - China Trademark Office

 

Warranty:

  • 1 year warranty against product defect

  • 1 year onsite warranty when installed by Smart-Home

  • 2nd year onwards, $20 transport and labour charges is applicable

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$30 without installation
$50 with installation (1 year warranty for product)
$60 with installation (3 year warranty for product)

Examples of installation

FB5.JPG
Mailbox letterbox digital lock

Great World City Project

Mailbox letterbox digital lock

NUS Project

Difference between Original WT Lock  and OEM Copies
 

It looks the same. The technical specifications are different.

FB11 copy 5.jpg
WT mailbox lock
WT mailbox lock

Product Technical Specification

WT Lock
WT Lock

Battery Compartment

Low battery indicator

Unlock indicator

Rotation plate

Micro USB port

Using it for the 1st time

WT Lock

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  1. Key in default master pin '4321 + OK'.

  2. Beep sounds once and 'unlock logo' lights up.

  3. Press and hold 'OK' for more than 2 seconds and 'unlock logo' will start blinking.

  4. Enter new master pin and press 'OK'.

  5. 'Beep sounds once', new master pin is confirmed.

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  • Password should be between 4 - 15 digits.

  • Password will be reset to factory default code '1234' whenever you key in 'Master pin + OK'.

Change Master Pin​

WT Lock

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  1. Key in default passcode '1234 + OK'.

  2. Beep sounds once and 'unlock logo' lights up.

  3. Press and hold 'OK' for more than 2 seconds and 'unlock logo' will start blinking.

  4. Enter new passcode and press 'OK'.

  5. 'Beep sounds once', new passcode is confirmed.

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  • Password should be between 4 - 15 digits.

  • Master pin and passcode should be different.

Change Passcode​

WT Lock

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  1. Key in passcode '1234 + OK'.

  2. Beep sounds once and 'unlock logo' lights up.

  3. 'Unlock logo' indicates successful unlock.

  4. Turn rotation plate to un-lock within 3 seconds.

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  • Wrong passcode will result in 3 beeping sounds.

  • Low battery may result in unsuccessful un-locking.

Unlocking ​

WT Lock

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  1. During un-lock position, turn the lock back to lock position for auto-lock.

Locking​

Forgetting Passcode

Try below 2 methods to unlock.

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  1. Key in master pin and passcode will be reset to '1234'

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WT Lock

Forget Passcode (1)​

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Forget Passcode (2)​

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  1. Check lock serial number at battery compartment area.

  2. Send serial number to 'Smart-Home'.

  3. We will send factory reset passcode to you. 

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  • Once you key in factory reset passcode to lock, passcode will be reset to '1234'.

WT Lock

Passcode Key In Wrongly

When you key in passcode wrongly for 4 times, Mailbox lock will auto lock itself for security purpose for 1 minute and and there will be beeping alarm. During the 1 minute lockout, touch panel will not be usable.

Other modes - One time passcode

WT Lock

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  1. Key in 'masterpin + OK'.

  2. Beep sounds once and 'unlock logo' lights up.

  3. Press and hold 'OK' for more than 2 seconds and 'unlock logo' will start blinking.

  4. Press 'OK' one time.

  5. Press '4, 4 + OK'.

  6. Beep sounds once: successful activation.​

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  1. Press 'OK'. 'Unlock logo' starts blinking.

  2. Key in 4 - 15 digit passcode for one time use.

  3. Press 'OK'.

  4. Beep sounds once.

  5. 'Unlock logo' lights up.

  6. One time password ready to use. 

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Activate Public Access​

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Set One Time Passcode​​

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  1. Key in 'masterpin + OK'.

  2. Beep sounds once and 'unlock logo' lights up.

  3. Press and hold 'OK' for more than 2 seconds and 'unlock logo' will start blinking.

  4. Press 'OK' one time.

  5. Press '4, 3 + OK'.

  6. Beep sounds once: successful activation.

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De-Activate Public Access​

WT Lock

Other modes - Scramble code

WT Lock

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  1. Key in 'masterpin + OK'.

  2. Beep sounds once and 'unlock logo' lights up.

  3. Press and hold 'OK' for more than 2 seconds and 'unlock logo' starts blinking.

  4. Press 'OK' one time.

  5. Press '4, 2 + OK'.

  6. Beep sounds once: successful activation.

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  • When in 'scramble code mode', you can key in any numbers before of after the correct passcode to confuse nearby users for security purposes. 

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Activate Scramble Code​

WT Lock

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  1. Key in 'masterpin + OK'.

  2. Beep sounds once and 'unlock logo' lights up.

  3. Press and hold 'OK' for more than 2 seconds and 'unlock logo' starts blinking.

  4. Press 'OK' one time.

  5. Press '4, 1 + OK'.

  6. Beep sounds once: successful activation.

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De-Activate Scramble Code​

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Changing Battery

Mailbox Letterbox Lock
Mailbox Letterbox Lock

Common issues when using lock

Problems

Possible Reason

Action

After keying in passcode, Lock beep 3 times and not able to un-lock.

Wrong passcode entered.

If you forget the passcode, contact us to retrieve master passcode.

After keying in passcode, Lock beep 2 times, followed by a long beep. 

                  

WT Lock
WT Lock

Low battery.

Replace CR2032 battery.

flashes 2 times, unable to un-lock.

After keying in passcode, Lock beep 1 time.

         

WT Lock

flashes, unable to un-lock.

Lock is not in correct locking position.

Turn lock back to locking position.

After keying in passcode, Lock un-locks successfully.

Speaker component is damaged.

Contact us to change the lock.

Frequently Asked Questions

Is the WT mailbox lock approved for HDB mailbox use?

 

Yes. Its approved for HDB use.

 

Is the WT mailbox lock approved for condo mailbox use?

 

Yes, condo management has no problem with installing this lock. 

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How long is the warranty period?

 

The warranty period is 1 year against product defect.

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Subject to any statutory provisions to the contrary, this Warranty excludes any and all claims for loss or damage suffered through the use of or resulting from the non – operation or ineffective operation of the product or any part thereof including loss or damage to furniture, carpets, walls, foundations and property of whatsoever description or any other consequential loss or damage either directly or indirectly due to negligence, loss of use, malfunction, defect, damage, breakdown or leakage from the product whatsoever and howsoever arising.
 

Subject to any statutory provisions to the contrary, the liability of Smart Home for any loss or damage arising directly or indirectly from any defects in the product supplied (whether caused by negligence or otherwise) or for loss or damage suffered through the use of or resulting from the non – operation or ineffective operation of the product or any part thereof shall be limited to the replacement or repair of such product or part thereof or to damages not exceeding the invoice value of said product at the option of  Smart Home.

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What happens if I forget my password?

 

Kindly send us the serial number of the lock and we will request a Master Passcode from the manufacturer. 

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Is the battery easily available?

 

WT mailbox lock is using CR2032 round battery. You can purchase the battery from any supermarket or convenience store. 

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