Frequently Asked Questions

Are EUREKA fans lasting?

All Eureka fan product series undergo strict QC checks in the factory before they are being shipped out. 

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I bought a Eureka ceiling fan and it was installed by another contractor, what does the warranty cover?

If item is not installed by Smart-Home, the warranty will not be covered onsite, any exchange of faulty parts or ceiling fan will be in our warehouse or office. 

If I just need to replace parts or light accessories of the ceiling fan, is it available?

Yes. Kindly let us know what is the part that you need to replace.

How long is the warranty period?

All EUREKA ceiling fan come with;

1) Motor - lifetime warranty

2) Parts - 1 year warranty

3) Workmanship - 1 year warranty

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Why do we offer life time warranty for our motor?

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All Eureka fan products are designed and built with high quality mechanism and components. A lot of attention is paid to the details of how the motor and different parts work together, thereby creating an ultra durable product to the market.